CANCELLATION POLICY/TERMS AND CONDITIONS/LOYALTY SCHEME
We respect your time and appreciate your choice to spend it with Re-Nu Skin Clinic. We’ve created our Cancellation Policy to provide the utmost versatility and convenience to our clients. Booking an appointment is your acceptance of our Cancellation Policy; therefore, please be certain you’ve reviewed and agreed to these terms.
We request 24-hour notice if you wish to cancel or reschedule your appointment. If you are booked for a POM procedure, we request a 48-hour notice. This enables us to respond to the high demand of availability for appointments.
Patients who cancel or reschedule in less than the required time or do not show for their scheduled appointments, will be charged a fee of £25 since we are unable to offer that time to another patient. All POM appts are charged at £50
Patients will either be charged the fee at their next visit or under special circumstances, they will be required to pay a deposit to secure a future appointments.
The cancelation fee is non-refundable, non-transferrable, and due in-full at the subsequent treatment date.
At the time of booking, you will be asked to secure your reservation with a credit/debit card or by cash at the clinic.
MIssed Appointment Policy
A missed appointment means lost clinical time to our practice and deprives other patients of the opportunity to benefit from this time. During this time we have empty chair, wages, overheads and the business makes a loss. This can then only be recovered by increasing charges to patients, something which we dont want to do.
Our Fair Philosophy- We aim to keep our fees highly competitive for the quality of materials and care we provide to our cleints, and do not build missed appointment costs into our fees. We feel that this would be unfair to clients who attend their appointments to have to pay for those individuals who do not.
Understanding- We have a high demand for appointments and whilst understanding that everyone forgets from time to time, missing your appointment is incredibly frustrating from everyone’s point of view and this is why we have introduced a simple policy which aims to be fair to everyone. The 1-2-3 policy as outlined below.
Automatic Missed Appointment Fees- If you miss an appointment or cancel at short notice(less than 24 hours or 48 hours for prescription) an automatic charge will be added to your account.
1. Missed Appointment Charges- If it is the first appointment that you have missed with us, we will try to contact you to check everything is well and arrange to rebook the appointment for you. In this instance a contribution of £25 of the cost of the appointment will be charged
2. Upon missing a second appointment a charge of 75% will be added to your account. Whilst this charge is not fully cover the cost of the lost clinical time it will allow us to partially cover our overheads, thus helping to prevent raising our prices unnecessarily
3. On missing any subsequent appointments we reserve the right to charge the full cost of the appointment plus admin costs and suspend you from the clinic. Further appointments will then only be bookable after settlement
SMS Reminders- In order to remind you of your appointments booked a long time in advance we offer a complimentary text service. We will endevour to text 2 days before and on the morning of the appointment. Help us to help you by ensuring an up to date mobile phone number and email address is available on our database.
For those who do not have a mobile number, we also offer a courtesy telephone reminder service a few days or the day before your appointment. PLease note that SMS and our telephone reminder service provided is for courtesy only and we are unable for practical reasons be able to guarantee this service will be available.
PLEASE HELP US KEEP THE COST OF TREATMENTS TO A MINIMUM BY ALWAYS LETTING US KNOW AT LEAST 2 DAYS IN ADVANCE IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT
TERMS AND CONDITIONS. Gift Vouchers-
The Re-Nu Skin Clinic Gift Card is not a cheque guarantee, credit or charge card.
You may use the Re-Nu Skin Clinic LTD Gift Voucher to make purchases in the clinic or online where applicable).
If the Re-Nu Skin Clinic Ltd Gift Voucher is not used for a consecutive period of 12 months it will expire.
When you use The Re-Nu Skin Clinic Ltd Gift Voucher, the amount of your purchase be used. Any remaining cost may be put onto another gift voucher. Change will not be given.
You may only redeem your Gift Voucher in GB pounds sterling.
The Re-Nu Skin Clinic Ltd Gift Voucher cannot be redeemed or exchanged for cash.
Refunds will not be given for the purchase of a Re-Nu Skin Clinic Gift Voucher.
The Re-Nu Skin Clinic Ltd is like cash. Lost, stolen or damaged cards cannot be replaced.
Re-Nu Skin Clinic Ltd reserves the right to amend these Terms & Conditions from time to time, where we consider it reasonable and necessary to do so. The current conditions will be available at all times in-clinic.
Gift Vouchers that have been given as complimentary to such organisations as charity, non profit organisations, raffle prizes, cannot be used for the following- POM(Presription Only Medication) such as Anti Wrinkle Injections, Dermal Fillers, Sculptra, PRP or Radiesse.
Gift vouchers may be used against all other non surgical treatments such as skin peels, microdermabrasion, laser treatments for body and face, skin rejuvenation and EDS micro needling.
Issued by Re-Nu Skin Clinic Ltd Registered address 8 Dudhope Street Dundee DD1 1JU