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Terms and Conditions Prescriptions

Renu Skin and Surgical Clinic and Renu Wellness  Ltd – Website Terms of Use
Last updated: 17th December 2025

These terms apply when you browse or use our website at www.renuskinclinic.co.uk (the “Website”).

By using the Website, you confirm that you accept these terms and agree to follow them. If you do not agree, please do not use the Website. We recommend you save or print a copy for your records.

We may update these terms from time to time. Any changes take effect the next time you use the Website.

1.1 Who we are and how to contact us

The Website is owned and operated by Renu Wellness Ltd (company number SC723497) (“we”, “us”, “our”).

If you need help, have technical issues, or want to complain, contact us at:
Email: info@renuwellness.co.uk
Phone: 01382 223249

1.2 What the Website is for

We provide an online platform that may allow you to:

  • create an account;

  • complete health questionnaires/online consultation forms;

  • access consultations from independent prescribers (where offered);

  • if prescribed, purchase prescription-only medicines from a third-party pharmacy partner; and

  • purchase any other products/services we make available on the Website.

The detailed terms that apply when you order services or products are set out in the Service Terms below.

1.3 Your rights and restrictions

The Website is provided for personal, non-commercial use. It is intended for users in the United Kingdom.

When using the Website and any account, you agree that you will not:

  • attempt to interfere with the security or operation of the Website, our systems, or those of any hosting/provider;

  • misuse the Website in a way that disrupts access for others;

  • try to access areas or information you are not authorised to access;

  • upload/transmit malware, harmful code, or unlawful/offensive content;

  • copy, reverse engineer, decompile, or tamper with Website software except to the extent permitted by law;

  • create links to the Website in a way that suggests endorsement without our written consent;

  • impersonate someone else or misrepresent your identity;

  • use the Website for unlawful purposes.

If the Website contains forms, questionnaires, messaging, or other communication tools, you agree to use them only for genuine interactions connected to your own care/purchases, and not for advertising, harassment, or unrelated content.

1.4 Personal information

We take privacy seriously. Please see our Privacy Policy for how we collect and use personal data (including health data).

1.5 Disclaimers

The Website is provided on an “as available” basis. While we try to keep information accurate and up to date, we cannot guarantee it will always be complete, accurate, or uninterrupted.

We do not guarantee the Website will be compatible with your device/software. We take reasonable steps to protect against malware but cannot guarantee the Website will be free of viruses.

The Website may contain links to third-party websites/services. We are not responsible for those third parties, their content, or their policies.

1.6 Our rights

We may change, suspend, or remove Website features or content at any time. We may remove content submitted to the Website if we believe it breaches these terms or is otherwise inappropriate.

If you send us ideas or feedback, you agree we may use it without payment to you (for example, to improve our services).

All intellectual property in the Website and branding/content (excluding your own personal data) belongs to us or our licensors. You may not use it except as allowed by these terms.

1.7 Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation.

Otherwise, we are responsible only for foreseeable losses caused by our breach of these terms.

1.8 General

  • These terms are in English.

  • You may not transfer your rights under these terms. We may transfer our rights/obligations if this does not reduce your protections.

  • If a court finds part of these terms invalid, the rest still applies.

  • Governing law: These terms are governed by the laws of Scotland and the Scottish courts have jurisdiction. If you live elsewhere in the UK, you may also have the right to bring claims in your local courts where mandatory consumer rules apply.

2) IDENTIFICATION CHECKS

If you purchase a prescription product, we may need to verify your identity to help meet legal, clinical, and anti-fraud requirements.

We may use an identity verification provider  to verify:

  • full name

  • date of birth

  • address

If automated verification fails, we may request additional proof (for example a photo ID and a selfie) within [5] days. If we cannot verify identity within that timeframe, we may cancel the order and issue a refund in line with the Service Terms (and any pharmacy terms that apply).

For details on how we handle this information, see our Privacy Policy.

3) ONLINE CONSULTATIONS (Health Questionnaire)

Some services/products require you to complete an online consultation (a health questionnaire).

You agree that:

  • you will answer truthfully and to the best of your knowledge;

  • you will complete the questionnaire yourself, for yourself;

  • if you are unsure about an answer, you will check with your GP or suitable clinician before submitting;

  • independent prescribers/pharmacy partners will rely on your answers to assess suitability and safety.

Providing inaccurate information may put your health at risk and may result in refusal of supply.

4). Informed Consent for Personalised Bio-Identical Hormone Replacement Therapy (BHRT)

Background

Hormone therapy knowledge and guidance can change over time. It’s important you understand potential benefits, limitations, and risks before starting treatment.

Bio-identical hormones are designed to match the chemical structure of hormones produced naturally in the body. Your prescription may be prepared by a specialist compounding pharmacy and tailored to you.

Because compounded preparations are not manufactured as standard licensed “finished products” in the same way as mass-produced medicines, they may be supplied as unlicensed specials or compounded preparations, even where individual active ingredients are licensed.

BHRT may be considered for symptoms associated with perimenopause and menopause (for example hot flushes, sleep disturbance, low mood, vaginal dryness, libido changes), and in some circumstances other hormone-related conditions, based on a clinician’s assessment.

Potential benefits

When hormone levels are treated appropriately, possible benefits may include symptom improvement (for example vasomotor symptoms), improved sleep, mood and quality of life, and protection against bone loss in suitable patients. Outcomes vary and symptom relief is not guaranteed.

BHRT may include one or more of: oestrogens (such as estradiol/estriol), progesterone, testosterone, and/or DHEA — depending on clinical assessment and what is prescribed.

Risks and uncertainties

All hormone therapy carries potential risks and side effects. These may include, depending on your history and what is prescribed:

  • breast tenderness, bleeding changes, mood changes, acne/skin changes, fluid retention;

  • possible effects on breast and endometrial health;

  • cardiovascular risks (such as clot risk) that vary by route of administration and patient risk factors;

  • other rare but serious adverse events (including stroke or heart attack), particularly in higher-risk individuals.

Your overall risk depends on factors including age, time since menopause, personal/family history, BMI, smoking, alcohol intake, and other health conditions. You should discuss your individual risk profile with your prescriber.

Your declaration

By proceeding, you confirm that:

  • you understand treatment benefits cannot be guaranteed;

  • you understand you may be prescribed a compounded/unlicensed preparation;

  • you understand hormone therapy carries risks, including serious risks, and you have had the opportunity to ask questions;

  • you will follow dosing instructions and read any patient information provided;

  • you consent to your prescription being sent to our partner pharmacy for dispensing and delivery, unless otherwise arranged.

For clinical questions, contact: info@renuskinclinic.co.uk
For general support: info@renuskinclinic.co.uk

5) SERVICE TERMS (Platform + Consultations + Subscriptions)

Renu Wellness Ltd – Service Terms
Last updated: 27th December 2025

These Service Terms form a contract between you and Renu Wellness Ltd (SC723497) when you place an order or click “Confirm Order” / “Subscribe”

5.1 What these Service Terms cover

These Service Terms apply when you create an account and use the Website to:

  • request/obtain an online consultation (where offered);

  • request/obtain a prescription assessment by an independent prescriber (where offered);

  • purchase non-prescription products sold by us (if any);

  • access subscription administration services for prescription items dispensed by a third-party pharmacy partner (if applicable).

Important: Prescription products are dispensed and sold by a third-party pharmacy under separate Pharmacy Terms. If you buy prescription products, your purchase contract for those medicines is with the pharmacy, not with us.

5.2 Who we are

We are Renu Wellness Ltd (SC723497)

5.3 Our role (platform/administration)

We provide the Website and administrative services that help facilitate:

  • collection of your questionnaire information;

  • onward sharing of relevant information with independent prescribers and pharmacy partners;

  • account management, payments support (where applicable), and customer service.

We do not manufacture or dispense prescription medicines. Prescribers are responsible for clinical decisions and prescriptions. Pharmacies are responsible for dispensing, supply, and delivery.

5.4 Eligibility

To use services involving prescriptions you must:

  • be 18 or over;

  • be resident in the UK;

  • provide accurate information and a valid payment method;

  • use the service for your own personal use (not on behalf of someone else).

5.5 Ordering and acceptance

When you submit an order, we will acknowledge receipt (for example by email and/or within your account).

If your order includes a prescription assessment, supply is subject to:

  • identity checks (if required);

  • clinical suitability assessment;

  • a prescription being issued (where appropriate);

  • stock availability and pharmacy acceptance.

5.6 Refunds and cancellations

Because consultations, clinical assessments, and prescription processing involve immediate work, we may not be able to offer cancellations/refunds once an order is submitted, except where required by consumer law.

If you pay for a consultation/assessment and you are not approved for a prescription product, we will refund any amounts paid for products not supplied, minus any non-refundable fees clearly stated at checkout (for example, a consultation/assessment fee), unless otherwise required by law.

For non-prescription goods sold by us, returns/refunds (if offered) are set out at checkout and/or our Returns Policy.

5.7 Subscriptions

If you subscribe to receive repeat prescription products, the subscription:

  • runs on a [monthly / 3-monthly] billing cycle (as stated at checkout);

  • renews automatically unless cancelled;

  • may require periodic follow-up questionnaires/reviews.

Cancelling: You can cancel through your account or by contacting support.
If you cancel within [72 hours] of your next billing date, we may still process the upcoming payment (to allow pharmacy dispensing already in progress), and cancellation will take effect after that supply cycle.

We may pause or stop a subscription if:

  • prescription review is overdue;

  • we cannot take payment;

  • you do not complete required check-ins;

  • product is unavailable;

  • we believe there is misuse or safety concern;

  • account is suspended/closed.

5.8 Your responsibilities

You agree to:

  • provide accurate medical and contact details and keep them up to date;

  • read and follow the patient information provided with products;

  • inform your usual healthcare providers that you are using the products (where appropriate);

  • use the services only for lawful purposes and personal use.

5.9 Payments

Prices are shown at checkout and include applicable UK taxes where stated.

Payments may be processed by [Stripe / Worldpay / Square / other]. We do not store full payment card details (handled by the payment provider).

We may refuse or cancel orders if we suspect fraud, misuse, or if payment authorisation fails.

5.10 Complaints

If you’re unhappy, contact info@renuskinclinic.co.uk with:

  • your name;

  • order reference;

  • details of the issue and what outcome you want.

We aim to acknowledge complaints within 2 working days and respond within [5] working days where possible. Clinical or pharmacy-related issues may be redirected to the relevant provider.

5.11 Disclaimers

Services are provided on an “as available” basis. We do not guarantee uninterrupted access. Information on the Website is general and not a substitute for individual medical advice.

5.12 Liability

Nothing limits liability unlawfully. Otherwise, we are liable only for foreseeable losses caused by our breach of these Service Terms.

5.13 Governing law

These Service Terms are governed by the laws of Scotland and the Scottish courts have jurisdiction, subject to mandatory consumer protections that may apply based on where you live in the UK.

6) PHARMACY TERMS (Template – must be issued by/approved by the pharmacy)

Partner Pharmacy Terms
These terms apply to the sale and delivery of prescription medicines supplied via www.renuskinclinic.co.uk.